Privacy Policy

This Privacy Notice tells you what to expect when Balbirnie House Hotel collects personal information. It applies to information we collect about:

  • Visitors to our website;
  • Users of our booking system;
  • People who email us;
  • People who call us

If you have any questions or requests regarding personal information please use the following contact details.

Telephone +44 (0)1592 610066
Email [email protected]
Address Balbirnie House
Balbirnie Park
Markinch Village
by Glenrothes

Visitors to our website


When someone visits our website we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website.

Enquiry forms

Throughout the website we have various enquiry forms, when someone completes a form we ask for a name, email address and telephone number, this allows us to reply to enquiries in a helpful and timely manner. We will not share this information with any third party.

These enquiries are transmitted via email to our team, who will review your enquiry and forward to the most relevant person. When an enquiry has been dealt with this email is deleted, if you go on to become a customer of Balbirnie House Hotel, you will be provided with further details on how we use your personal data.

Wedding pack download

When requesting our wedding pack, we ask for your name, phone number & email address. Following a submission are wedding team will send you 1 email asking about your wedding preparations and if we can support you in any further way. If you do not respond to this email, we will not follow-up in any way.

Email sign-ups

While on our website you may see a popup that asks if you wish to join our email newsletter. This function is provided by HubSpot ( we use MailChimp to send our email campaigns, in any email that we send you will find a clear and obvious way to unsubscribe from future campaigns.


Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The table below explains the cookies we use and why.

Cookie Name Purpose
AWSELB Our website uses a “load balancer” to direct web page requests to multiple servers. This cookie ensures that a visitor always gets directed to the same server, which ensures correct website behaviour.
_ga, _gat, _gid These cookie are set and used by Google Analytics (as described above).
wfvt_, wordfence_verifiedHuman Our website uses “Wordfence”, a security plugin. These cookies help it distinguish between malicious visitors to the website and genuine people.
_cfduid Our website uses “Cloudflare”, a performance and security system. This cookie helps it determine trusted visitors to the website.
PHPSESSID Users of the application management system may see this cookie, it is used to allow a user to log in and stay logged in for a period of time. It is essential for the function of the application management system.

Cookies can be disabled using the “Cookie Control” tool in the bottom-left of the website. Web browsers also offer control over cookies through the browser settings, including how to see what cookies have been set and how to manage and delete them, visit or

User of our booking system

Our online booking system (SynXis) is provided by Sabre Hospitality, throughout the use of this system Sabre will collect various personal information from in order to carry out the booking process.

A copy of Sabre’s privacy policy can be found here –

Sabre allows Balbirnie House Hotel to access this information for the purpose of fulfilling your booking with us.

People who email us

We use Microsoft Exchange Online as our email provider, if you choose to send us an email the details you include will be held securely by Microsoft. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.

People who call us

When you call Balbirnie House Hotel, we advise all callers that we use a system to record all calls, these recordings are used solely for the purpose of staff training and evaluating the quality of our service. These recordings are stored for a period of 1 year after which they are deleted.